customer support

Customer support is the killer applied-AI use case, testing agents, RAG, tools, and the all-important human escalation. The signal is knowing when to resolve, when to act, and when to hand off, safely.

Auto-resolving support tickets means grounding answers in your knowledge base, safely calling real APIs (refunds, account changes), and knowing when to hand off to a human. Learn the agent loop, the guardrails, and how to measure resolution without breaking trust.