agentic

Auto-resolving support tickets means grounding answers in your knowledge base, safely calling real APIs (refunds, account changes), and knowing when to hand off to a human. Learn the agent loop, the guardrails, and how to measure resolution without breaking trust.

Long-running agents that loop, call tools, and spawn sub-tasks need durable execution, not a single request handler. Learn how to checkpoint state, recover from failures, bound runaway loops, and observe every step a non-deterministic agent takes.